Privacy Policy
Your Privacy Matters
Your privacy is very important. This policy explains how personal information is collected, used, stored, and protected when you visit or use the drkerrithomas.com.au website or engage with services provided by Dr Kerri Thomas.
Personal information is only collected when it is genuinely required to provide a service. Information is collected by fair and lawful means, with your knowledge and consent, and you are informed about why it is being collected and how it will be used.
About This Policy
This Privacy Policy describes how personal data is collected or generated when you use the drkerrithomas.com.au website (the Site).
It explains:
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What personal information is collected
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How personal information is used
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How personal information is stored and protected
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When personal information may be disclosed
What Personal Information Is Collected
Personal information may be collected when you:
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Book an appointment
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Make an enquiry
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Communicate via email or phone
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Use the website
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Complete intake or assessment forms
The types of personal information collected may include:
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Contact details such as name, email address, phone number, and billing address
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Referral information
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Personal details such as date of birth
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Payment or billing information
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Preferences relating to communication, cookies, or website use
How Personal Information Is Used
To Provide Requested Services
Personal information is used to provide the services you request. For example, when you book an appointment, your contact details are used to confirm and manage that booking. Information provided through enquiries is used to respond to questions or requests.
To Communicate With You
If you are an existing client, your contact details may be used to communicate information relevant to your care or services, including administrative or service-related updates.
Marketing communications are only sent where consent has been provided. You may opt out of non-essential communications at any time by contacting [email protected].
To Operate the Practice
Information may be used for legitimate business purposes such as accounting, record keeping, auditing, and administrative functions.
To Meet Legal and Ethical Obligations
Personal information may be used where required to comply with legal, regulatory, or professional obligations, including responding to lawful requests or court orders.
For Research and Service Improvement
Non-identifying information about how the website is used may be analysed to improve website structure, content, and user experience.
Website Analytics and Cookies
The website may use cookies to improve user experience. Cookies are small text files stored on your device that help remember preferences and understand how visitors interact with the site.
You may choose to disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
Google Analytics
This website uses Google Analytics to collect information about website traffic and usage. Google Analytics does not identify individual users or associate IP addresses with other data held by Google.
Information collected is used to understand how visitors engage with the website and to improve content and navigation.
You can opt out of Google Analytics by disabling cookies, disabling JavaScript, or using the opt-out tools provided by Google.
Data Retention and Security
Personal information is retained only for as long as necessary to provide services and to meet legal, ethical, and professional requirements.
Reasonable and commercially acceptable measures are taken to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
Sharing of Personal Information
Personal information is not shared publicly or with third parties except where:
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Required by law
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Necessary to provide a requested service
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Required to meet legal or professional obligations
External Websites
This website may contain links to external websites. Dr Kerri Thomas is not responsible for the content or privacy practices of external sites. Visitors are encouraged to review the privacy policies of any third-party websites they visit.
Consent and Your Rights
You may choose not to provide personal information, understanding that this may limit the ability to provide certain services.
Continued use of the website indicates acceptance of this Privacy Policy.
If you have questions or concerns about how personal information is handled, you are welcome to make contact.
Policy Updates
This Privacy Policy may be updated from time to time to reflect changes in legal requirements or practice operations.
This policy is effective as of 20 December 2020.